Volunteer Job Description
Title: Crisis Line Specialist
Program: Advocacy Program
Hours: Flexible (4 – 6 hour shifts only)
Supervisor: Director of Services
Position Summary: Assist in carrying out the mission and goals of the Call to Safety by providing high quality support, information, and referrals to survivors of domestic violence and sexual assault, as well as working closely with social service providers, medical personnel, police and other professionals. This position allows the Crisis Line Specialist to sleep in between crisis line calls. All persons of every race, ethnic background, spiritual belief, economic status, gender, gender identity, sexual orientation, age or personal ability, are equally affirmed into membership, leadership and employment at Call to Safety and are joyfully welcomed.
Primary Duties of a Crisis Line Specialist: Answer the crisis line in a compassionate and professional manner, provide an average of five services to each caller:
• Assess participant needs
• Provide supportive advocacy and peer support
• Crisis intervention as needed
• Offer information and appropriate referrals to community services using warm handoffs when possible
• Assist with safety planning and brainstorming available options Return voicemail and emails from participants and community partners. Provide danger to safety transportation and hotel vouchers, connect with survivors on Call to Safety’s Shelter Call Back List when domestic violence shelter space is available. Provide domestic violence and sexual assault survivors with advocacy, information, referrals and resources as appropriate, with a special emphasis on providing “supportive advocacy” and “warm hand-offs” to other area providers. Accurately obtain and record survivor demographic information for use in identifying service and geographic needs of callers. All calls must be documented on our APL hotline call form, which will be provided.
PLEASE CONTACT LORI POWER AT 424-324-8816